Cancellation & Refund Policy

GendaPhool believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Cancellation Policy:

If unfortunately you have to cancel an order, please do so within 1 hour of placing the order as we wish to deliver the products at the earliest to you.

– If you received the product, it will be eligible for replacement if raised within 24 hrs of product delivery and only in cases where there are defects found with the product and for this product opening video is must with the defect shown!

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy:

If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please contact us at instagram or facebook messenger or email us at mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.